Privacy Policy

for The Watersports Academy in Poole

The Watersports Academy understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.

This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using The Watersports Academy, our website, our telephone line or any other of The Watersports Academy’s service you are consenting and agreeing to the practices outlined in this statement. The Watersports Academy will always handle information in compliance with the Data Protection Act (1998).

The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

The Watersports Academy is responsible only for the privacy statement and content of the website. The Watersports Academy is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-The Watersports Academy sites that you access from this website.

Collection of data and use of personal information:

We collect your data and personal information in the following ways:

  • From our website when you make or manage a booking, register or alter your details, enter The Watersports Academy competition, use the ‘Contact Us’ forms for an enquiry or request a brochure.
  • From the Academy / reception or sales departments from your correspondence.
  • From telephone calls when you contact the Academy.
  • From your registration details provided on arrival.

We use your data and personal information in the following ways:

  • Continually to improve your customer experience. We use the information to assess our activities and facilities, to communicate with you about bookings, products, services and promotional offers, to update our records and to recommend products and services which may be of interest to you. We may also contact you to ask about your experience using our facilities and services as part of a continual programme of customer service improvement.
  • To improve our website, to prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
  • To provide you with requested information, such as an Academy brochure, or correspondence by way of a response to an enquiry made by you.
  • To send you details of your new, amended or cancelled booking usually via e-mail.
  • To contact you in the event of a change which affects your booking or any data or personal information you have provided us with, such as changes to terms and conditions of activity or this privacy policy.
  • Your contact details may be used, with your permission, to supply information to you by telephone, e-mail or post about The Watersports Academy or to send you occasional promotional material, such as information about special offers which we think that you might find of interest. If you do not wish to receive, or to continue to receive, this information at any time you may opt out at any time. See the opt out section of this policy.
  • We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.
  • We might receive information about you from other sources and add it to our existing information. This ensures that the quality of data we hold is properly maintained.

Employee Access to Information

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

Non-disclosure to third parties

The information and data we collect is important for The Watersports Academy and our parent group FJB Collection. We would not want to share this with anyone else. Unless we have your express consent we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.

In the event that The Watersports Academy or any part of its business is sold to, or integrated with, another business, The Watersports Academy may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by The Watersports Academy.

Cookies

The Watersports Academy’s site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies are only used to compile anonymous statistics related to the use of services or patterns of browsing. Data collected in this manner is only used in aggregate as it is without individual identification.

You can usually change your browser’s settings so that it will not accept cookies, although this may restrict some website functionality.

Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. Credit card details are not recorded on The Watersports Academy’s website when a booking is made.

Your consent

By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Updating, Maintenance and Accuracy of your Information

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete.

In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.

Opt out/Data quality/Access

We will always ask your permission before sending you electronic marketing information. This ensures you only receive information you have given us permission to send and are willing to receive.

It is possible, if you have given us your permission to receive a type of electronic marketing communication, to alter your preferences at any time.

  • Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.
  • Unsubscribe directly from our mailing section.

Please note that it is not possible to ‘opt-out’ of receiving communication from us which relate to your bookings. This ensures we can always contact you in the event of a circumstance which affects your booking with us.

We might receive information about you from other sources, such as the Mail Preference Service, and add it to our account information. This ensures that the quality of data which we hold is properly maintained.

For the purposes of the Data Protection Act (1998), the controller of all information collected on this website is:

Data Controller,

The Watersports Academy

14 Wharncliffe Road

Bournemouth,

Dorset,

BH5 1AH

If you wish to view, delete or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information, but may charge for viewing information held on you as specified in the Data Protection Act (1998).

Legal Issues

This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. The Watersports Academy will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to The Watersports Academy guests, visitors, associates or property (including this site) or to others.

Other related sites within thewatersportsacademy.com

Within thewatersportsacademy.com are other related websites which are accessible from links within thewatersportsacademy.com or via separate URLs. These sites are: fjbcollection.com and fjbhotels.co.uk

Grosvenor Marine Services Ltd. Reg no. 556842 t/a The Watersports Academy

Registered Office: 6th Floor, Dean Park House, 8-10 Dean Park Crescent, Bournemouth, BH1 1HP